PetSmart ~ too busy to take care of their customers !!!!!!
PetSmart Corporate never answered my letter (complete with photos) that I had sent Return Receipt. In fact, they didn’t even return the receipt!
They did, however, kick my complaint back to the PetSmart PetsHotel in Orland Hills. I received a call a short while ago from the manager there, who, in a nutshell, refunded my money for the stay and reimbursed me for medicine for Maggie. When I point-blank asked her why I wasn’t called when my dog was in distress, she shrugged it off saying that she was sorry it happened, but they were busy that weekend with Spring Break, and were going to be busy with Spring Break for the next few weeks, so, “If you need Maggie boarded, take her to your vet.” Direct quote.
That’s all, folks. A typical celebrity-type non-apology apology. I’m sorry it happened, but…we were busy.
Not, “I’m sorry it happened…
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